We process our orders quickly and cannot change or update your order once it has finished. Please reach out to us as soon as the order is placed at contact@mindrella.com and our customer service team will try to accommodate any changes before the order is packed for shipment. Please note that this is not always possible.

While we're confident you'll love the product you ordered, you have 7 days to decide if an item is right for you.

If you wish to return an item, please contact us within 7 days of delivery. Please email your return request to return@mindrella.com. Please include the item(s) being returned, the reason for the return, and the order number.

Do not send returned items to the sender's address. We will not accept any returns that have not been initiated with us prior to your return.

Once you receive your return confirmation, you can return unworn and unwashed products to the address provided. Returns must be received within 30 days of the confirmation email. Please note that return shipping costs are the customer's responsibility. Returns of certain items are not accepted.

"Returns of swimwear, bodysuits, underwear, bras, hats, socks, tights and lingerie cannot be accepted for hygienic reasons, and any other items for which the return is indicated as not being supported on the product page."

Final sale and non-returnable categories

• Underwear
• Bodysuits
• Bras
• Lingerie
• Socks
• Swimwear
• Tights
• Hats

If you have not received your refund within 30 days of shipping your returned product, please contact contact@mindrella.com

Our pre-sale items are customer favourites. It is so popular, we make them to order! This helps ensure fair access, avoids overproduction, and supports high-quality craftsmanship.

Every pre-sale supports ethical sourcing and mindful manufacturing. By producing only what’s needed, we reduce waste and pass the savings on to you—premium quality, no excess.

Estimated ship dates are clearly shown under Order Details, so you'll always know what to expect. Thanks for choosing consciously—we're already working on your order!

To prevent damage and ensure your returned items arrive safely, please use a shipping bag instead of a cardboard box whenever possible. Using a cardboard box may result in your returned items being lost due to box damage, and unfortunately, we will not be able to investigate or compensate for such losses.

Please ensure you return the correct Mindrella items. If you send the wrong item by mistake, contact our customer service immediately.

Please note: Mindrella cannot guarantee retrieval of incorrectly returned items, as we do not store or take responsibility for any incorrect, non-mindrella, or personal items returned. Please double-check your return before shipping

To make a purchase, find the product you want, select a color and size, and click the "Add to Cart" button. Continue adding products, or click "Checkout" to complete your order! Create a Mindrella account to make your shopping trip even smoother with auto-filled information, easily accessible order history and status, and updates directly to your inbox about new releases and special promotions.

You'll receive a shipping confirmation email once your order has been shipped. You can click on the tracking link in the email to view the updated status of your package. If you need help finding this, email us at contact@mindrella.com and we'll happily check it for you!

Oh no! We're sorry to hear this! Please email us at contact@mindrella.com and we'll check on your order to see if we can find any additional information.

Shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.

Due to our quick order processing times, we are unable to change the details in your order once it has been confirmed and processed. If you wish to change the shipping address, please cancel your previous order and place a new one

We try to get product to you as quickly as possible so we process and ship orders quickly after the transaction is placed. Email us at contact@mindrella.com as soon as possible, and we'll do our best. However, please note that changes may not be possible if the order has been packed for shipment.

Please contact us at contact@mindrella.com to cancel your order before it has shipped. We would be more than happy to help with the cancellation however, once the order has been shipped, we are unable to cancel your order. If you are not 100% satisfied with the items once the package has been received, we’ll gladly assist you with the return. If you have any other questions, please reach us at contact@mindrella.com.

Once your items have shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days for delivery before contacting your local carrier for more information.

This changes based on the destination country or region. Once it ships out of one of our warehouses (in China or the US), it will be handled by local couriers in the origination source. Then, once it reaches your country or region, it will be handed from the original postal courier to the local courier that services your region. You may receive two tracking numbers: one for the original courier from when it leaves our warehouse and one for the local courier making the delivery to you!

While we're confident you'll love the product you ordered, you have 7 days to decide if an item is right for you.

If you wish to return an item, please contact us within 7 days of delivery. Please email your return request to return@mindrella.com. Please include the item(s) being returned, the reason for the return, and the order number.

Do not send returned items to the sender's address. We will not accept any returns that have not been initiated with us prior to your return.

Once you receive your return confirmation, you can return unworn and unwashed products to the address provided. Returns must be received within 30 days of the confirmation email. Please note that return shipping costs are the customer's responsibility. Returns of certain items are not accepted.

"Returns of swimwear, bodysuits, underwear, bras, hats, socks, tights and lingerie cannot be accepted for hygienic reasons, and any other items for which the return is indicated as not being supported on the product page."

Final sale and non-returnable categories

• Underwear
• Bodysuits
• Bras
• Lingerie
• Socks
• Swimwear
• Tights
• Hats

If you have not received your refund within 30 days of shipping your returned product, please contact contact@mindrella.com

We currently do not offer exchanges. If you'd like to swap sizes, we recommend that you proceed with a return and then place a second order for the correct size. This way, you won't have to wait an additional two weeks for us to receive the product before your new size is shipped! If you need further assistance, please email us at contact@mindrella.com

Refunds will be issued to the original payment method. You'll receive an email confirmation of the refund once completed. If you haven't received the refund to your account within 30 days, please contact your bank with proof of confirmation so they can assist in speeding up the approval process.

If an item you ordered is out of stock, you can cancel the order for a refund or replace the item with another product. Please email us at contact@mindrella.com for assistance.

We understand that you need to try the products on to see if they fit, but please note that we cannot accept returns if there is any makeup, deodorant, and/or perfume left in the product.

No, you are responsible for the return shipping costs.

If you receive a damaged or flawed item, please email us at return@mindrella.com as soon as possible. After review, we will send a replacement product or refund you for the price of the defective item if possible.

In this situation, we are unable to locate and return the items for you, so please double-check that the products you send are correct.

It's tricky to find the right size when shopping online. We totally get it! That's why we created a handy size guide, which you can find on every product page, to help you find the right size. If you're still unsure, then send us an email at contact@mindrella.com

If the item you want is out of stock, sign up for the "Back in Stock" email alert on the product page to be notified when it's available. We come out with new collections every season, so we're sure you'll fall in love with new styles as they're released. If your item hasn't been restocked, email us at contact@mindrella.com to let us know. We love knowing which styles our customers want back!

We use a variety of materials for our products, but mainly nylon, spandex, and cotton. All our fabrics are high-quality, have high elasticity, and are breathable to provide the comfiest, softest products possible.

We recommend washing our garments with gentle detergents at low temperatures. It's better for the environment and your clothes! You can find more detailed recommendations on the product tags.

Some items are sold on a "Pre-Order" or "Just In Time" model, which allows us to order just enough materials to meet demand. We are working hard to expand this model to additional products.

Using safe materials is a priority we take very seriously. Our clothing is designed without PFAs and is in full compliance with all regulations regarding PFAs. We are committed to ensuring that our products are safe for our customers and the environment.

For US customers:

What is sales and use tax?

Sales and use tax (“sales tax”) will be charged by the relevant U.S. states to U.S.-resident customers purchasing from us. We are required by law to collect sales tax in these states. You will see the sales tax applied to your order once you have confirmed your shipping information and proceeded to checkout.

How is sales and use tax calculated?

Sales tax is calculated on the total value of the merchandise, excluding discounts. Total tax may also include shipping charges (if taxable in your state). The sales tax applied to your order will be displayed at checkout.

Is the sales and use tax refundable?

In the event of a return and/or refund, the appropriate sales tax will be refunded using the original method of payment.

For customers outside the USA:

Taxes and customs duties are not included in the prices. Upon arrival in your country, the carrier may contact you regarding taxes and duties due. For more information, see our Shipping and Customs page.

We cannot adjust pricing after the order has been placed.

All orders are placed in USD. If your payment method's original tender type is not USD, your bank or payment facilitator will convert it to your local currency at their current daily exchange rate. This also means that if you return a product or receive a refund, it will be issued in the exact USD amount you paid, based on the current daily exchange rate at the time of refund. It is possible those amounts may differ slightly.

Our sales and discounts are only available for a limited time, so we do not offer price adjustments. To stay on top of promos and sales, subscribe to our mailing list and follow us on social media @mindrella

Please note that mindrella.com (also known as mindrella) reserves the right to use discount codes at its sole discretion. Should a customer fail to comply with the rules relating to discount codes, Mindrella reserves the right to cancel the order or forfeit the discount code. The rules are as follows:

Can discount codes be applied to sales?

Discount codes are only valid on full-price products.

Since the sale item is already discounted, monetary discounts cannot be applied.

How do I use my code?

To use a discount code, enter it at checkout. Only one discount is valid per purchase. Discount codes are not applicable to sale items.

I forgot to use my discount when I made my purchase. Can you give me a credit?

Discount codes cannot be applied once the purchase has been finalized. If you forgot to use your discount code and it has expired, check for new codes and upcoming offers. If the discount code has not expired, you will be able to use it on your next order.

Can I use more than one discount code at a time?

No. You can only use one discount code at a time. Its use is subject to the discount code's terms and conditions.

Can I use an expired discount code?

Expired discount codes cannot be used. Each discount code has an expiry date. If you have any problems, please contact us at contact@mindrella.com.

What happens if a discount drops the order total below the free shipping minimum?

A discount code does not work on shipping costs.

Free shipping will not be applied if the total is below the free shipping minimum using the discount code.

If you still have questions, please contact us at contact@mindrella.com .

This may be due to the following reasons:

1. Shipping fees are nonrefundable

2. Your order, placed in USD, had a different daily exchange rate to your local currency at the time of order than at the time a refund was processed.

Please email us at return@mindrella.com. if you have any further questions.

No. Only one promo code can be used per order. If you're unsure about using coupons or promo codes, email us at contact@mindrella.com, and we can assist you!

We accept all major credit cards (VISA, MasterCard, AMEX), PayPal, Apple Pay, Google Pay, Shop Pay, or Afterpay (available only for US/NZ/AU/CA addresses). We also recommend checking the full list of supported payment methods on our order payment page.

If your payment method is supported, please confirm the card's validity, balance, or availability with your bank first.

If your payment method is not supported, we recommend using an alternative payment method/channel.

Please note that contact@mindrella.com (also referred to as Mindrella) reserves, at their discretion, full rights to the usage of discount codes. In cases where a customer violates discount code regulations, Mindrella has the right to cancel the order or forfeit the payment discount code.

There are a few reasons why payments may be declined. If you paid via credit card or PayPal, email us at contact@mindrella.com for assistance.

Thanks for your interest! You can check out our Ambassador Program page to apply. One of our influencer managers will contact you if we have available spots.

Don't forget to follow us on Instagram and TikTok , and subscribe to our email and SMS updates! We also offer 24/7 live chat for customer support, product launch updates, and brand sponsorship opportunities.. Join us today!

 We love to hear from our customers! You can drop us a note on Instagram 

or email contact@mindrella.com with your feedback or suggestion.

As a young start-up, we appreciate everyone's interest in the expansion of our product categories! We hope to expand outside of just women's fashion in the near future.

We understand that you need to try the products on to see if they fit, but please note that we cannot accept returns if there is any makeup, deodorant, and/or perfume left in the product.

1.  Please consider the following guidelines:

• Focus on the product and your individual experience.
• Provide details on why you liked or disliked a product.
• All submitted reviews are subject to the terms outlined in our Terms and Conditions:

2.  We reserve the right to not post your review or to delete your posted review if it contains any of the following types of content:

• Reviews that are not specific or related to your purchased product.
• Obscenities, discriminatory language, or other language that may reasonably be considered to be defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership, or corporation, or not suitable for a public forum.
• Advertisements, 'spam' content, or references to other products, offers, or websites.
• Email addresses, URLs, phone numbers, physical addresses, or other contact information.
• Critical or spiteful comments on other reviews posted on the page or their authors.
• Inappropriate photos, videos, or music, including, without limitation, any materials containing inappropriate bodily exposure.
• Any material with a visible copyright notice or obvious third-party material.
• Information that violates any law, statute, ordinance, or regulation.

3.  If you wish to share feedback about product selection, pricing, ordering, delivery, or other customer service issues, please do not submit this feedback through a product review. Instead, email us at contact@mindrella.com directly.

Once your bag is filled, proceed to the checkout page. There, you'll see a place to enter your promo code. Once added, the system will automatically apply the code.

You can find coupon codes through an influencer, a referral, our homepage, an email newsletter subscription, social media, or various other channels. Be sure to check specific guidelines, limitations, and validity dates listed for each code.

You can only use one Mindrella coupon code per order.

If your Mindrella codes aren't working, it may be due to the following:

1. The entered code may be incorrect.

2. The code may no longer be valid.

3. Your order may not meet the minimum amount needed to use the code.

4. You may already be using another code that provides greater savings.

5. The code might only apply to full-priced items.

For further assistance, email the Customer Service Team at contact@mindrella.com.

Discover the latest offers by browsing our website, visiting us on social media (@mindrella_us), or watching our influencer videos!

https://mindrella.com

Our official customer service email address is contact@mindrella.com.

Scammers may use email addresses resembling our brand name but with slight variations or misspellings, so double-check before responding.

mindrella_us

mindrella_us

We do not solicit payments from influencers or customers via email through our official website.

If you've been scammed:

1. Contact your bank immediately and tell them it was a fraudulent charge on an unauthorized transaction.

2. Report the fraud to the Federal Trade Commission

3. Before the case is closed, do not delete any proof of payment and communications like chat/ message/ call history between you and the scamming party. Record of these communications could help resolve the situation more quickly and easily.

All official collaboration requests or customer service messages will ALWAYS come from an email address ending in @mindrella.com.

If you ever receive an email claiming to be from Mindrella but the address looks suspicious, don't click any links or give out any personal information.

Stay safe! If you have any questions about a suspicious email, contact our real customer service team at contact@mindrella.com.